These Terms and Conditions ("Terms") govern your access to and use of the services provided by Rivo Casino (the "Company", "we", "us" or "Rivo Casino"). By registering, depositing, playing or otherwise using our services you accept and agree to be bound by these Terms. If you do not accept these Terms, do not use the services. For enquiries contact: [email protected].
1. Legal Status
1.1 License number
1.1.1 Rivo Casino is reported in certain industry sources as operating under license number ALSI-202606020-FI1, dated 12 June 2026. This reference is included in marketing or third‑party overviews and is not, within these Terms, confirmed by an independent registry extract.
1.2 Issuing authority
1.2.1 The license referenced in clause 1.1 is reported to have been issued by the Anjouan Gaming Authority / Anjouan Licensing Service (Union of the Comoros). We advise you to consult official regulatory registries before relying on any licensing representation.
1.3 Jurisdiction
1.3.1 The jurisdiction associated with the referenced license is Anjouan (Union of the Comoros). Such a jurisdiction is not equivalent to any Swiss licence and does not replace any authorisation required by the Swiss Federal Gaming Board (ESBK/SFGB).
1.4 Permitted to operate in Switzerland
1.4.1 Rivo Casino does not represent that it is authorised to operate in Switzerland solely by reference to foreign licences. Online gaming services may only be lawfully offered to Swiss residents by operators holding the appropriate ESBK/SFGB concessions and online extensions. In the absence of such Swiss authorisation, access from Switzerland may be blocked and use by Swiss residents may be restricted by applicable law.
2. Registration and Login Process
2.1 Step-by-step process
2.1.1 To create an account you must follow the registration process displayed on our website. Typical steps include providing a valid e‑mail address, creating a password, selecting country of residence and entering required personal details.
2.1.2 Registration may require e‑mail confirmation and acceptance of these Terms. Access to some services may be subject to age, territorial and identity verification checks described below.
2.2 Is KYC / ID verification required
2.2.1 KYC (Know Your Customer) and identity verification are mandatory for account verification, withdrawals and to satisfy anti‑money laundering (AML) and counter‑terrorist financing (CTF) obligations. Required documents may include a government ID, proof of address and documentation evidencing the source of funds, as requested.
2.2.2 Failure to provide satisfactory verification when requested may result in account suspension, delayed withdrawals or account closure.
2.3 Account activation time
2.3.1 Account activation following registration is subject to any e‑mail confirmation processes and any screening required by our risk detection or AML systems. No guaranteed activation SLA is provided; verification turnaround depends on document quality and security checks.
2.4 Registration eligibility and terms
2.4.1 Only persons of legal gambling age in their jurisdiction and who are not restricted from participating under these Terms may register an account.
2.4.2 Each natural person is permitted one account only, unless expressly permitted in writing by us. Multiple accounts, identity abuse or account sharing may result in suspension and forfeiture of funds.
2.4.3 Persons located in jurisdictions where our services are restricted or prohibited are not eligible to register or play. It is your responsibility to ensure compliance with local law.
3. Games and Software Providers
3.1 Top games
3.1.1 Rivo Casino provides a catalogue of games that may include slots, live dealer tables, table games, progressive jackpot titles and instant win products. Game availability depends on jurisdiction, user account status and technical factors. Specific “top games” lists are dynamic and subject to change.
3.2 Software providers
3.2.1 Games may be supplied by multiple third‑party studios. The presence of a game provider does not imply that the platform as a whole is certified in every jurisdiction where those providers operate. Provider certifications are independent and relate to their products; platform‑level certification may differ.
3.3 Total number of games
3.3.1 The number of available games may vary over time and by territory. Published counts in external reviews may differ; you should consult the live game lobby for an accurate current catalogue.
3.4 Game categories
3.4.1 Games are typically grouped into categories such as slots, live casino, table games, jackpots, instant play and sports or prediction markets where applicable. Availability of categories varies by account region and regulatory constraints.
3.5 Provably fair
3.5.1 Certain games may operate under provably fair mechanisms or cryptographic verification. If such mechanisms apply to a particular game, they will be explained within that game’s interface. Do not assume provably fair functionality is present across all game types.
4. Bonuses and Promotions
4.1 Welcome Bonus: amount, match, free spins
4.1.1 Promotional offers, including any welcome package, are published on the promotional pages and within the cashier. Reported promotional packages in third‑party reviews (including multi‑deposit packages) are indicative only. The exact structure, maximum amounts, free spins, eligible games, currency equivalents and availability are determined in the promotion terms shown at the time of participation.
4.2 Welcome offers for Switzerland
4.2.1 Offers displayed on the website do not constitute an invitation to participants in jurisdictions where the offer or platform is not authorised. Any offer is subject to local legal restrictions; residents of Switzerland should not rely on foreign promotions unless expressly permitted by Swiss law and the ESBK/SFGB.
4.3 Activation of Welcome Bonus
4.3.1 Where opt‑in or promotional codes are required, those requirements will be clearly stated in the cashier or promotional page. Some promotions may apply automatically; eligibility and activation rules are governed by the promotion’s specific terms.
4.4 Wagering requirements
4.4.1 Each promotion is subject to wagering (playthrough) requirements which may include conversion factors for different game types, maximum bet limits while a bonus is active and time limits for completion. Published wagering figures in external sources may conflict; rely on the promotion terms displayed when you opt in.
4.5 Promotion durations
4.5.1 All promotions carry start and expiry dates and may impose a limited time to meet wagering conditions. These durations vary by promotion and may differ by currency, jurisdiction and account type.
4.6 Regular promotions
4.6.1 Recurring promotions such as reload bonuses, tournaments or prize draws may be offered. Participation requirements, minimum deposit amounts, prize limits and eligibility are stated in the specific promotion terms.
4.7 Cashback
4.7.1 Cashback offers, where available, will be described in the relevant promotional terms, including calculation period, payable percentage, caps and eligibility. External references to cashback availability should be verified against live promotion terms.
4.8 Reload Bonuses
4.8.1 Reload bonuses are treated as promotions and are governed by the same general rules (opt‑in, wagering, game weights, caps, and expiry) set out in these Terms and the applicable promotion terms.
4.9 Free spins
4.9.1 The number of free spins, their value, eligible games and expiry are specified in the promotion terms. Free spins may be credited in batches and winnings from free spins may be subject to wagering and maximum cashout limits.
4.10 General bonus rules
4.10.1 Minimum deposit requirements, eligible payment methods, wagering multipliers, maximum bet restrictions and contribution weights by game type are set out in each promotion’s terms. Where discrepancies exist between external reports and live terms, the live promotion terms control. Abuse of promotions, bonus manipulation, bonus arbitrage or circumvention of restrictions may result in forfeiture of bonuses and winnings and account sanctions.
5. VIP and/or Loyalty Program
5.1 VIP tiers and rewards
5.1.1 If a loyalty or VIP programme is offered, detailed tier names, benefits, reward structures and entitlement rules are published in the loyalty programme terms. Benefits may include exclusive bonuses, cashback, higher withdrawal limits and personalised support where permitted by law.
5.2 Qualification criteria
5.2.1 Qualification for VIP status may depend on wagering volume, deposits, net losses, activity level or invitation. Exact qualification metrics and any discretionary elements are set out in the loyalty programme rules.
5.3 Description of loyalty programme
5.3.1 The loyalty programme, if available, will describe point accrual, conversion rates, reward redemption, tier progression and any applicable restrictions. Programme details may change and are subject to eligibility and jurisdictional limitations.
5.4 Loyalty programme rules
5.4.1 Loyalty points, rewards and VIP benefits may have expiry, non‑transferability and other usage conditions. Abuse or manipulation of the programme may result in cancellation of points and benefits and other sanctions.
6. Payment Methods and Banking Terms
6.1 Deposit methods: minimum/maximum, processing time, fees
6.1.1 Accepted deposit methods may include payment cards, bank transfers, e‑wallets and selected cryptocurrencies. Availability of each method, processing times, minimum and maximum amounts and any fees are shown in the cashier and depend on your chosen currency and jurisdiction.
6.1.2 You are responsible for any fees charged by your payment provider. We may impose internal minimum deposit thresholds for promotional eligibility as specified in promotion rules.
6.2 Withdrawal methods: minimum/maximum, processing time, fees
6.2.1 Withdrawal options, minimum and maximum withdrawal amounts, processing times and fees vary by method and jurisdiction. Withdrawals may be subject to identity verification, security checks and any pending bonus wagering requirements.
6.2.2 We reserve the right to apply processing order rules, and to require withdrawal by the same method used for deposit where practicable and lawful. Third‑party payment restrictions and limits imposed by providers are your responsibility.
7. Key Terms and Conditions
7.1 Bonus conditions
7.1.1 All bonuses and promotions are subject to promotion‑specific terms which control over conflicting general terms. Typical conditions include minimum deposit amounts, wagering requirements, game contribution weightings, maximum bet limits during play with bonus funds and maximum cashout caps. Always consult the promotion terms prior to participation.
7.2 Deposit limits
7.2.1 You may set personal deposit and loss limits through account responsible gaming tools where available. We may also apply mandatory limits to accounts in line with regulatory obligations or risk management policies.
7.3 Withdrawal limits
7.3.1 We may apply daily, weekly or monthly withdrawal limits and temporary caps on large withdrawals. Specific limits will be communicated in the cashier at the time of withdrawal request. We may require additional verification for large withdrawals.
7.4 Account restrictions
7.4.1 Accounts may be restricted, suspended or closed for reasons including but not limited to: breach of these Terms, pending identity verification, suspected fraud, AML/CTF concerns, jurisdictional restrictions, bonus abuse or unlawful activity. During any restriction we may suspend gameplay, deposits and withdrawals pending resolution.
8. Mobile and Technical Features
8.1 Availability of iOS/Android applications
8.1.1 Native mobile applications may be made available subject to platform store policies and regional restrictions. Availability, app store listings, minimum OS requirements and features are indicated in store pages where apps are published.
8.2 Mobile browser optimisation
8.2.1 The website is designed to be accessible via modern mobile browsers. Functionality, game selection and promotional content may vary between mobile and desktop environments and by operating system.
8.3 User experience and performance on mobile
8.3.1 Performance and user experience depend on device capabilities, operating system, browser version, network conditions and game provider optimisations. We do not guarantee uniform performance across all devices.
8.4 Mobile registration
8.4.1 Registration and verification may be completed via mobile browsers or apps where available. All account controls, responsible gaming tools and cashier functionality are accessible as permitted by the mobile interface.
9. Security and Fair Play
9.1 SSL and encryption standards
9.1.1 We implement industry standard security measures to protect user data in transit and at rest. Exact cryptographic standards, certification authorities, web application firewalls and DDoS protections are part of our security architecture and are maintained in accordance with prevailing industry practice. Despite these measures, absolute security cannot be guaranteed.
9.2 RNG and game fairness
9.2.1 Random number generation and game fairness are matters of importance. Individual game certification is the responsibility of the game suppliers and may be subject to independent testing. Platform‑level verification and any third‑party audit reports will be published where applicable; reliance on game provider licensing alone does not automatically certify platform audit status in every jurisdiction.
9.3 Support: channels and response times
9.3.1 Customer support channels and typical response times are displayed on the website. Support may be available by e‑mail at [email protected] and through other channels such as live chat where provided. Response times depend on volume and the nature of the enquiry.
9.4 Support hours and available languages
9.4.1 Support availability and supported languages are notified on the website. Availability may vary by region and time of year. We endeavour to provide assistance in the languages indicated but cannot guarantee support in every language at all times.
10. Responsible Gambling Features
10.1 Tools: limits, timeout, self‑exclusion
10.1.1 We provide access to responsible gaming tools in accordance with applicable regulatory requirements. Tools may include deposit limits, loss limits, session limits, cooling‑off periods and self‑exclusion options. Availability and scope of these tools may vary by jurisdiction and account status.
10.1.2 Use of any responsible gaming tool does not remove obligations to comply with these Terms, and self‑exclusion may affect access to services across all platform instances where applicable.
10.2 Links to support organisations
10.2.1 Where required by law or where practicable, we provide information and links to independent support organisations for gambling harm. Provision of such information does not imply endorsement and users should seek independent advice as needed. Residents of jurisdictions with specific national helplines should consult the relevant local resources.
11. Advantages and Disadvantages
11.1 Pros
11.1.1 Features noted in external materials include multi‑tiered promotional offers, support for a variety of payment methods including cryptocurrencies, and a broad selection of games. Such features are descriptive and subject to change. Promotional or marketing statements in third‑party reviews are not a substitute for the live terms displayed when participating.
11.2 Cons
11.2.1 Potential disadvantages include lack of authorisation to operate in certain jurisdictions (including Switzerland unless expressly authorised), variable and sometimes conflicting third‑party reports on bonus terms and limits, and differing levels of public disclosure about platform audits or regulatory confirmations. Use from restricted jurisdictions may result in access denial or blocking.
12. General Casino Information
12.1 Year of establishment
12.1.1 Public references may describe Rivo Casino as a recently established brand. Company history and founding dates that materially affect your rights are set out in any applicable legal disclosures and registration records where required by law.
12.2 Operator / parent company
12.2.1 Detailed corporate disclosure including the legal entity operating the service, registration number and registered address is provided where legally required and in accordance with applicable regulatory obligations. Where such details are not published, enquiries may be made to [email protected] for clarification.
12.3 Supported languages
12.3.1 The website and customer support may be provided in multiple languages. Supported languages are indicated on the platform and may change over time. Availability of a language does not guarantee full feature parity for that language.
12.4 Accepted countries
12.4.1 Access and availability are subject to territorial restrictions. The list of accepted countries is governed by our risk, regulatory and compliance policies and is displayed in the registration process and cashier. Residents of countries not accepted must not use the services.
12.5 Restricted countries
12.5.1 Certain countries are excluded from participation due to legal or regulatory restrictions. The list of restricted countries is published in the account registration process and may include jurisdictions identified by us from time to time. It is your responsibility to ensure that access from your location is lawful.
12.6 Brand summary
12.6.1 Rivo Casino offers online gaming services under the terms set out herein. Game selection, promotions, payment options and support vary by jurisdiction. Use of the services is subject to local law; if you are resident in a jurisdiction that restricts or prohibits use of foreign online gambling services, you must not access or use the services. For questions or complaints contact [email protected].
13. Additional Provisions
13.1 Amendments
13.1.1 We may amend these Terms from time to time. Material changes will be notified to you by posting updated Terms and, where required, by direct communication. Continued use after notice constitutes acceptance of such changes.
13.2 Complaints and dispute resolution
13.2.1 Complaints should be submitted in writing to [email protected]. We will endeavour to resolve complaints promptly and fairly. If unresolved, further escalation procedures may be available under applicable law or regulatory processes where relevant.
13.3 Liability
13.3.1 To the fullest extent permitted by law, our liability to you is limited. We exclude liability for indirect, special or consequential losses and loss of profit. Nothing in these Terms excludes liability for death or personal injury caused by our negligence or other liability that cannot be lawfully excluded.
13.4 Governing law and jurisdiction
13.4.1 These Terms shall be governed by the law specified in the platform’s legal disclosures and, to the extent permitted, disputes will be subject to the exclusive or non‑exclusive jurisdiction identified therein. If no governing law is specified in public legal disclosures, applicable law will be the law of the entity that operates the service where required by regulation.
13.5 Data protection
13.5.1 We process personal data necessary for account administration, KYC, AML, payments and service delivery. Our privacy policy sets out details about the categories of personal data processed, retention periods, legal bases for processing and your rights. By using the services you consent to such processing in accordance with applicable law and the privacy policy.
13.6 Intellectual property
13.6.1 All intellectual property rights in the website, platform software, graphics, logos and content remain the property of their respective owners. You may not reproduce, modify or distribute such materials except as expressly authorised.
13.7 Severability
13.7.1 If any provision of these Terms is held invalid or unenforceable, that provision will be severed and the remainder of the Terms will remain in full force and effect.
13.8 Contact information
13.8.1 For support, complaints or general enquiries contact: [email protected].
